KNOW WHICH METER YOU HAVE
Prepaid electricity meter help in Randburg
A meter enquiry starts with one question: is this the main supply meter or a private sub-meter? That helps establish who can deal with the problem and what electrical work may be involved.
Main supply meter or private sub-meter?
A main supply meter and a privately installed sub-meter serve different roles. A sub-meter does not replace the electricity supplier’s main meter.
For a fault with a supplier-owned meter, contact the supplier. For private sub-meter wiring or an internal electrical fault, call to discuss the scope of a visit.
Have these details ready
- Your Randburg suburb and the type of property.
- The meter make and any message shown on its display.
- Whether the problem affects one unit or the whole property.
- Who supplies the tokens or manages the private meter.
Planning a private sub-meter?
Explain which unit or space you want to meter. If you are a tenant, speak to the owner or managing agent before arranging changes.
Ask about the meter, wiring, setup and ongoing provider fees. Confirm who handles token support and faults after installation.
Do not open or bypass a meter
Keep seals and covers in place. A display message is not a reason to interfere with the meter or its wiring.
Report meter faults through the provider’s support route. Electrical work must stay within the scope that the owner and supplier permit.
Eskom prepaid-meter support information
Before you book
Can an electrician replace any prepaid meter?
No. Ownership and supplier rules matter. Confirm who owns the meter and who is allowed to work on it before booking.
What if a token will not load?
Keep the receipt and meter details. Contact the token or meter provider through its official support channel. Do not buy unverified reset codes.
Let’s talk about your electrical job.
Tell us what’s wrong, where you are and when you need help.